Order Receiving

Order Receiving

sales@novexsoftware.com

888.542.1813

OrderHawk Acoustic

OrderHawk Acoustic is an appliance which arrives ready to install on your network. We provide the appliance, install and configure the boards, and test the system using sample data that you provide. We send you a sample output file to ensure the data is mapped correctly for your host system. No 202 Modems! OrderHawk Acoustic uses leading edge technology which eliminates the need for external 202 modems. Our system uses a board which has combined data and voice capabilities. Simply plug your phone line directly into the back of the appliance.

Voice Confirmation: Like legacy data receiving systems, OrderHawk Acoustic provides a voice confirmation number to customers upon successful receipt of their order. If the order is not received successfully, the customer is directed to re-transmit. Remote Support: OrderHawk Acoustic includes a remote support feature which allows us to troubleshoot, and provide updates directly to your appliance. Supported terminals: Include Telxon PTC-610, PTC- 710, Symbol PDT-1475 and Cipherlab acoustic devices.

Direct Connect

Direct Connect is a Novex- hosted solution which allows users to send their orders over the internet using an Active X Window and the serial port on their terminal. Orders are received by the system and then forwarded to you in whatever data format you require for your back end system. The user clicks the link on their PC which opens the Direct Connect portal. The user then connects the terminal to the PC and sends their data just like they would normally.

Luckily for Telxon users, their order data is automatically sent through the serial port and the acoustic speaker at the same time so no changes are required on the terminal. Upon successful receipt of the order, Direct Connect provides an on-screen confirmation number to the user to ensure the order was received by the server. Supported terminals: Include Telxon PTC-610s , PTC-710s

OrderHawk Mobile

This is a full feature order receiving solution which is also a Novex-hosted solution. It provides multiple modules for the different ways you receive customer orders. Two of these are: Web Order Entry: for customers with PCs with internet access. The web interface is easy to use and provides the wholesaler special features such as tools to create booking campaigns and vendor advertising.

Let manufacturers pay for your system by selling them advertising space on your web ordering system. OrderHawk’s Mobile Client: is specifically designed for hand held terminals with the Windows operating system. This application can be used by customers or by sales representatives who visit multiple customers throughout their work day.

“We equipped our outside sales force with OrderHawk in late 2005. They carry the power of sales history and customer specific catalogs- updated nightly-at their fingertips. The ease and efficiency of electronic order uploads to the distribution center saves the time consumed with lengthy phone calls and in house CSR’s. Novex has provided excellent customer service from development through maintenance and fast reliable trouble shooting from the support team.”

- Steve Screptock, Strategic Equipment and Supply